Bengaluru consumer court ordered LG Electronics and the seller to reimburse the total cost of the defective dishwasher along with interest

A consumer court in Bengaluru has held LG Electronics and its authorized seller, Girias Investment Private Ltd, liable for failing to refund or replace a defective dishwasher. The decision by the III Additional Bengaluru Urban District Consumer Disputes Redressal Commission came in response to a plea by E. Venkataramana, a resident of Hebbal Kempapura.

The commission ruled that the opposite parties, LG Electronics, and seller Girias Investment Private Ltd, are directed to refund the cost of the subject, Rs 56,000, with an interest rate of 9 percent per annum from the date of its purchase until realization. Additionally, they are to pay compensation of Rs 10,000 for mental agony and Rs 5,000 for the cost of the litigation to the complainant.

The complainant requested the commission to direct LG Electronics and Girias Investment Private Ltd to refund the price of the dishwasher, at Rs 56,000, with an interest rate of 24 percent per annum from December 31, 2020, until realization. The petitioner also demanded compensation of Rs 2 lakh for deficiency of service, Rs 5 lakh for mental agony, and Rs 25,000 towards the cost of the litigation, highlighting the deficiency of service and unfair trade practices.

The Commission has also instructed LG Electronics and its authorized seller, Girias Investment Private Ltd, to comply with the order within 45 days.

The complainant purchased an LG Dishwasher on December 31, 2020, and it was delivered on January 4, 2021. Within a short time, the machine started giving trouble. The complainant lodged a consumer complaint with customer care, and they attended to the issue, identifying a problem with the motherboard and advising to contact the manager. Thereafter, the complainant approached several company representatives, but to no avail.

The complainant received a legal notice on March 24, 2021. However, LG and Girias did not reply. Subsequently, until the filing of this complaint, there has been no response.

The Bengaluru bench, comprising Commission President K. Shivarama, members Chandrashekar S Noola, and Rekha Sayannavar, passed the order on November 29.

The case was filed under Section 35 of the Consumer Protection Act 2019.

If you are seeking a solution to a consumer complaint, file a complaint at Voxya Now! India’s trusted platform for resolving consumer complaints quickly.