Private Hospital in Cuddalore Ordered to Pay ₹5 Lakh Compensation for Deficiency in Service – Tamil Nadu Consumer Forum News

A private hospital in Cuddalore has been directed by the Cuddalore District Consumer Disputes Redressal Commission (DCDRC) to pay a substantial compensation of Rs. 5 lakh for their deficiency in providing adequate medical service. The commission’s decision comes after a consumer complaint was filed by D. Ganesh, a resident of Cuddalore, who suffered complications during his treatment at the hospital.

D. Ganesh, aged 27, sought medical assistance at Kannan Hospital in Cuddalore due to complications in his left ear. Upon examination by an ENT specialist, Ganesh was diagnosed with Cholesteatoma, a condition that required surgical intervention. Subsequently, a surgery was performed on September 6, 2020, to address the issue.

Following the surgery, Ganesh experienced prolonged pain, hearing loss, and difficulty closing his eyes and mouth. Concerned about these complications, Ganesh sought a review at the Madras ENT Research Foundation. The review revealed that he had developed Grade IV facial palsy, a neurological disorder. As a result, Ganesh had to undergo another surgery in Chennai on November 18, 2020, to address the newly discovered condition.

Unsatisfied with the outcome and the subsequent complications, Ganesh decided to file a complaint with the Cuddalore District Consumer Disputes Redressal Commission (DCDRC). The commission, headed by President and Judge D. Gopinath, thoroughly examined the case to determine the extent of the hospital’s responsibility in the matter.

While the commission acknowledged that there was no conclusive evidence to prove negligence during the surgery performed at Kannan Hospital, it identified significant shortcomings in the overall provision of medical services. In particular, the commission highlighted serious lapses in informed consent procedures, lack of transparency in billings, and a general lack of proper duty of care on the part of the hospital.

Based on the findings and considering the seriousness of the deficiencies in service, the DCDRC ruled that the private hospital must pay a compensation amount of ₹5 lakh to Ganesh. Additionally, the commission awarded ₹10,000 to the complainant to cover legal expenses incurred during the proceedings.

In conclusion, the Cuddalore District Consumer Disputes Redressal Commission has taken a decisive stance against the private hospital in question, holding them accountable for their deficiency in providing proper medical service. The ruling serves as a reminder to healthcare institutions about the importance of adhering to informed consent procedures, ensuring transparency in billings, and upholding a high standard of duty of care towards patients.

If you are also looking for a solution to the complaint then Lodge a Complaint at Voxya, India’s trusted platform for resolving consumer complaints.

Passenger Awarded Rs 35,000 Compensation by Hyderabad Consumer Disputes Redressal Commission for Excessive Charges on TSRTC Return Journey

In a recent ruling, the Telangana State Consumer Disputes Redressal Commission, Hyderabad, awarded a compensation of Rs 35,000 to a passenger who was unfairly charged extra on his return journey by the TSRTC (Telangana State Road Transport Corporation). The commission recognized the passenger’s grievance and held the TSRTC responsible for the additional charges incurred. This article delves into the details of the case and sheds light on the commission’s decision.

Unjustified Extra Charges on the Return Journey

Y Bhaskar, a resident of Aler in the Yadadri Bhuvanagiri District, along with his wife, embarked on a TSRTC bus (AP 36 Z 0185) from Aler to Hyderabad on August 23, 2017. The conductor charged them Rs. 63 per head for the journey. However, upon their return, when they boarded a different TSRTC bus (AP 36 Z 0235) from Hyderabad to Aler, the conductor demanded Rs. 69 per head, charging them extra for the same distance.

Refusal and Rudeness from the Conductor

When questioned about the additional charge of six rupees for the same distance, the conductor not only refused to provide an explanation but also displayed rude behavior towards the passenger. Unsatisfied with the conductor’s response, Bhaskar sought information through the Right to Information (RTI) Act. He discovered that the extra charge was attributed to the additional kilometers the bus had to travel due to traffic diversion between September 9, 2016, and December 19, 2016. Consequently, the bus had to cover an extra 10 kilometers, which justified the higher fare.

TSRTC’s Response and Commission’s Observations

In response to Bhaskar’s complaint, the TSRTC and the manager of the Mahabubabad depot claimed that there was no deficiency in their service. However, they acknowledged the conductor’s lack of courtesy and issued a Memo to him, directing him to undergo training for better behavior towards passengers. Furthermore, they contended that the instruction regarding traffic diversion originated from the Rachakonda Police Commissionerate and deemed Bhaskar’s claim of Rs 50,000 excessive.

However, the Hyderabad Consumer Disputes Redressal Commission noticed that the TSRTC continued to charge extra amounts from commuters traveling the same route for nine months, even after the traffic diversion had been lifted by the police. The commission found fault with the TSRTC for not communicating the withdrawal of the traffic diversion to the conductors on that route, enabling them to unknowingly collect surplus fares from unaware passengers.

Commission’s Decision and Compensation

Highlighting the TSRTC’s disregard for the welfare of bus commuters, the commission stated, “The depot, for reasons known to them, continues to charge the enhanced fare without reverting to the earlier fares.” It emphasized that the compensation awarded was not excessive when compared to the substantial amount collected by the TSRTC through the additional charges over a period of nearly nine months. Consequently, the commission ruled that the compensation amount should be reduced to Rs. 25,000, with an additional directive for the TSRTC to pay Rs. 10,000 towards the costs incurred by the passenger. The TSRTC was given 30 days from the date of the order, issued on March 20, 2023, to comply with the ruling.

If you are also looking for a solution to the complaint then File A Complaint Now!

How to resolve automobile complaints?

What is Automobile Complaints?

Automobile complaints refer to any issues, problems or dissatisfaction that a consumer may have with their vehicle, such as defects, malfunctions, safety concerns or poor customer service. These complaints can range from minor issues, such as a malfunctioning stereo or air conditioning unit, to more serious problems, such as engine failure or safety defects that can lead to accidents or injuries.

Some common types of automobile complaints include problems with the engine or transmission, brake failure, faulty electrical systems, airbag defects, and issues with the vehicle’s overall safety features. Consumers may also file complaints related to the purchase process, such as misrepresentation of the vehicle’s condition, undisclosed accidents or previous repairs, or issues related to financing or warranty coverage.

Automobile complaints can be filed with the dealership where the vehicle was purchased, the manufacturer, or with government agencies that oversee vehicle safety and Consumer Protection Act 186. Consumers may also seek legal action to address their complaints, such as filing a lawsuit against the manufacturer or dealership.

How to resolve automobile company complaints?

To resolve complaints with an automobile company, you can follow these steps:

Gather information: Collect all the information related to your complaint, including your vehicle’s make and model, the date of purchase, and the details of the issue you are facing.

Contact the dealership: Start by contacting the dealership where you purchased the vehicle. Explain the problem you are facing and provide all the relevant information. The dealership may be able to resolve the issue directly, or they may escalate it to the manufacturer.

Contact the manufacturer: If the dealership is unable to resolve the issue, contact the automobile company’s customer service department. Explain your complaint and provide all the relevant information. You can usually find the contact information on the manufacturer’s website or in the owner’s manual.

Seek legal action: If the issue is serious and cannot be resolved through the above steps, you may need to seek legal action. Contact a lawyer who specializes in consumer protection or automotive law. As a consumer you can file a complaint at Voxya to resolve automobile complaints. It also helps to take a legal action against the company.

It’s important to keep all records of your communication and any repair work done on your vehicle. If you are still having issues, it’s important to persistently follow up with the company until the issue is resolved to your satisfaction.

How to resolve Amazon Complaint in Bangalore?

Amazon is an online shopping website in India that offers mobiles, laptops, cameras, books, watches, apparel, shoes, e-Gift Cards, etc.

There are lots of consumer complaints against Amazon increasing day by day and the most common consumer complaint against Amazon are given below:

• Received a defective product from Amazon India,
• Amazon is not processing refunds also not returning products,
• Package not delivered by Amazon India,
• The wrong item was delivered by Amazon India,
• Return pickup failed multiple times,
• Empty package delivered by Amazon,
• Misleading and manipulated information given by them,
• Amazon complains about delays in delivery,
• False advertising and fake offer complaints,
• Cashback denied by Amazon, etc.

How to resolve Amazon Complaints online?

Using the following easy steps a consumer can resolve Amazon complaints online:

Customer care: You can contact them via the Amazon customer care number 022 3043 0101 to raise your dispute. They will listen to your voice and help you in resolving consumer complaints.

Social Media: You can also find the business Pages of Amazon over social media and send a message to seek redressal of consumer complaints. They will check your activities over their social media profiles and help you in resolving an Amazon complaint.

Online Consumer Forum: There are many consumer complaint websites that are helping consumers in resolving consumer complaints. Voxya is one of them. It helps consumers to get a replacement, refund, and compensation from the company or the seller.

Trusted by 1 Lac+ consumer.

How Voxya resolves Amazon’s Complaint in Bangalore?

Using the following easy steps Voxya resolves Amazon complaints:

Social Media Campaign: It starts social media campaign for the maximum impact of consumer complaints.

Send Email: It will send an email to the company and tries to resolve consumer complaint amicably.

Legal Notice: It will draft and send legal notice to the company via registered post and also send a copy to the consumer’s address.

Consumer Court: It will prepare consumer case documents, a consumer can submit these documents to file a case in consumer court.

If you are looking for a solution to the complaint then File an Amazon Complaint now!

Go First Airline Complaint Resolved in Punjab – Voxya Review & Testimonial

A consumer complaint against Go First Airline was resolved using Voxya, India’s platform for resolving consumer complaints.

A consumer from Punjab got a fast solution from Go First Airline using Voxya, and she is happy with the services given by the Voxya team.

What was the complaint against Go First Airline?

As per the consumer, her amount got deducted twice from the bank account but was not refunded by them. The consumer was looking for a refund from Go First Airline.

How does Voxya help to resolve Go First Airline Complaints?

Using the following easy steps Voxya resolves Go First Airline Complaints:

1. Social Media Campaign: It starts social media campaign for the maximum impact of consumer complaints. Most consumer complaints are resolved with help of social media channels.
   
2. Send an Email: It will send an email to Go First Airline and tries to resolve consumer complaints amicably.
   
3. Online Consumer Forum: There are lots of consumer forum websites online that are helping consumers in resolving consumer complaints. Voxya is one of them which helps consumers to take legal action against the company. It will draft and send legal notice to the company via registered post and also send a copy to the consumer’s address.
   
4. Consumer Court: It prepares consumer case documents, a consumer can submit these documents to file a case in consumer court.

If you are looking for a solution to the consumer complaint then File a complaint at Voxya, a consumer complaints forum in India.

Know What consumer is saying about Voxya after the resolution of the Go First Flight complaint:

Kimi Shrivastava from Punjab said, “Thank you Voxya team for helping me with the issue. I am amazed how fast the issue got resolved (within a day) which had been getting dragged since 20 days. Thanks again!”

Simplilearn Complaint – How to resolve a complaint against Simplilearn using Voxya

Simplilearn is an online Edtech company that offers educational courses to learners and students.

The most common consumer complaints against Simplilearn are:

• No proper training or education was provided by Simplilearn,
• Refund not given by Simplilearn course cancellation,
• Sales agent forcing for Simplilearn course enrollment,
• False and misleading information given by Simplilearn sales agent,
• Rude behavior of Simplilearn s executive,
• The course is not correct and no proper response from the Simplilearn team, etc.

If you are also facing the same problem then File a Complaint to resolve a consumer complaint using Voxya, India’s trusted platform for resolving consumer complaints. It helps consumers to get a replacement, refund, and compensation from the company or the seller.

Using the following easy steps Voxya resolves Simplilearn students:

1. Social Media Campaign: It starts social media campaign for the maximum impact of the consumer complaint.
   
2. Send Email: It will send an email to the company and tries to resolve the consumer complaint amicably.
   
3. Legal Notice: It will draft and send legal notice to the company via registered post and also send a copy to the consumer’s address.
   
4. Consumer Court: It will prepare consumer case documents, a consumer can submit these documents, to file a case in consumer court.

If you are looking for the solution to the complaint then File A Simplilearn Complaint Online Now!

Trusted by 1 Lac+ consumers.

Hyderabad Dell Laptop Complaint Resolved Using Voxya

One more success story!

A consumer complaint against Dell India laptop was resolved using Voxya, India’s trusted platform for resolving consumer complaints. It helps consumers to get a replacement, refund, and compensation from the company or the seller.

A consumer from Hyderabad is happy with the services given by the Voxya team and thankful for the prompt action.

What was the complaint against Dell India?

According to consumer from Hyderabad, “He purchased a laptop from Dell model number Inspiron 3501. After just one month of use, the laptop started giving abnormal heat (100 degrees). I took the laptop to the Dell service center where they replaced the fan, but the problem still persists. He contacted customer service and lodged the complaint. Dell technical support has accessed the system remotely and noted the abnormal heat generated by the laptop. Again, he took the laptop to the Dell service center where they advised that the laptop has a problem with the motherboard. He called up Dell technical support and informed them about the problem. They suggested to send the laptop to the Dell office which they have arranged with Blue Dart courier so that a replacement laptop will be sent within 30 working days. It has been over 15 days, he was sending reminders through his email, and calling but didn’t get any response from them.”

How Voxya resolved the Dell Laptop complaint?

As per the request of a consumer from Hyderabad, we drafted and send legal notice to the company via registered post to Dell International Services India Pvt. Ltd. via registered post and also send a copy to the consumer’s address.

In this legal notice, we enclosed all the facts and evidence related to the complaint and within 10 days we received a positive response from the company.

Dell India replaced the laptop of the consumer and now he is happy with the services given by the Voxya team.

If you are also looking for a solution to the Dell complaint then File a complaint Now!

How Voxya Resolves Dell Consumer Complaint Online?

Using the following easy steps Voxya resolves Dell consumer complaint online:

• Social Media Campaign: It starts social media campaign for the maximum impact of consumer complaints.
  
• Send Email: It will send an email to the company and tries to resolve consumer complaint amicably.
  
• Legal Notice: It will draft and send legal notice to the company via registered post and also send a copy to the consumer’s address.
  
• Consumer Court: It will prepare consumer case documents, a consumer can submit these documents to file a case in the consumer court.

You can hire a lawyer to file a case in consumer court at Voxya to save you time and effort.

If you need any legal advice for the consumer case then Talk To A Lawyer Now!

Air Asia Complaint Resolved Using Voxya – The consumer got a refund from Air Asia

The good news, Air Asia listen to the voice of consumers and she resolved her complaint against Air Asia.

A consumer received a refund from Air Asia and she is happy with the services of the Voxya team.

As per the request of the consumer we drafted and send legal notice to Air Asia and within a few days, we received a positive response from them, they refunded the full amount to her.

She is happy to get a refund from Air Asia and is thankful to Voxya team.

Are you also looking for a solution to the consumer complaints then file a consumer complaint now!

Know what consumer is saying about Voxya

How Voxya resolve Air Asia Complaint?

Using the following easy steps Voxya resolves consumer complaints:

• Social Media Campaign: It starts social media campaign for the maximum impact of consumer complaints.
  
• Send an email: It will send an email to the company and tries to resolve the consumer complaint amicably.
  
• Legal Notice: It will draft and send legal notice to the company via registered post. It also sends a copy to the consumer’s address.
  
• Consumer Court: It prepares consumer case documents, a consumer can submit these documents to file a case in consumer court.

Goibibo Complaint Resolved, Consumer Got A Refund From Goibibo

One more success story!

A consumer from Bachupally, Telangana resolved consumer his complaint against Goibibo and got a refund from the company using Voxya trusted an online consumer complaint forum for resolving consumer complaints.

What was the consumer complaint against Goibibo?

The consumer filed a complaint against Goibibo for their worst customer service. According to the consumer, payment was deducted from the consumer’s credit card but information regarding payment was not updated by Goibibo on their system. When the consumer called customer care then he come to know due to some technical error the payment information related to the booking was not updated. They suggested to the consumer cancel the booking and they will refund the amount for the booking but after some many follow-ups refund was not initiated by the company.

The consumer was getting the same response from Goibibo regarding refund but the consumer didn’t receive the refund from them in his account.

Finally, the consumer decided t file a consumer case in consumer court and prefer Voxya an online consumer complaint forum the resolution of their complaint.

Within a few days, the consumer complaint against Goibibo was resolved with the help of the Voxya team.

How Voxya resolves consumer complaints?

Using the following option Voxya resolves consumer complaints:

1. Social Media campaign: It starts social media campaign for the maximum impact of a consumer complaint. It is a free service.
2. Send an email: It will send an email to the company and notify the company about your dispute.
3. Send legal notice: It will draft and send legal notice to the company via registered post and also send a copy to the consumer address.
4. Consumer court: It helps consumers to approach consumer court and prepare a case document to be submitted to a consumer court.

If you are looking for the solution to the consumer complaint then File a complaint now!

Know what consumer is saying about Voxya

How to resolve complaints against Internet Service Providers in India?

In this lockdown, consumer complaints against internet service providers increased compare to before pandemic days. Many consumers are looking for the redressal of consumer complaints against Internet service providers because they face problems related to their services like lack of proper service, network issues, slow internet speed, internet connection problems, etc. There are many consumer complaints who regularly trying to solve the problem of consumers but few of them not listening to the complaints of consumers properly. If you are a consumer and looking for the solution of consumer complaint then you can resolve a complaint against the using the following methods:

Customer Care: If you can call on the customer care number of your internet service provider. They will listen to your complaint and help you in resolving your complaint. You can find customer care numbers on their official website or from the internet.  You must need to take a complaint number for further reference.

Email support: There are many companies that provide their customer support via email. You can write your problem and send it to their customer care support email id. When they will receive your complaint they will help you provide a proper solution and also they will give a proper response to your mail. It is also helpful for further reference as evidence.

If you tried both methods and still your problem is not resolved then you can choose the best online consumer complaint website to address your complaint against Internet service providers. Voxya is an online consumer complaint forum that helps consumers to fight against consumer fraud and online fraud. It helps consumers to get a replacement, refund, return, and compensation from the company or the seller. Voxya an online consumer forum trusted by 43,000+ consumers across India. Using the following easy methods it resolves consumer complaints:

• It starts a social media campaign for the maximum impact of consumer complaints.
• It sends an email to the company and tries to resolve consumer complaints amicably.
• It will draft and sends legal notice to the consumer and also send a copy to the consumer address.
• It helps consumers to approach consumer court and prepare all documents and evidence to be submitted in consumer court.

Try it and File a Complaint now!