Chandigarh Consumer Court Fines Yatra Online For Failure to Provide Direct Airline Booking

In a recent legal judgment from the District Consumer Disputes Redressal Commission-II, U.T. Chandigarh, consumer Kasim achieved a favorable outcome in a case lodged against Yatra Online Private Limited. The dispute, arising from the Consumer Complaint of 2019, traces its origins back to September 26, 2019, with the final verdict pronounced on December 22, 2023.

Booking Error Leading to Travel Hassles

Kasim, the plaintiff, had arranged an air ticket for his son, Mohd. Wasim, through Yatra Online, intending a journey from Delhi to Toronto. However, an inadvertent error unfolded as Yatra Online erroneously booked a ticket for an extended route: Delhi to Madrid, Madrid to Lisbon, and Lisbon to Toronto. This unintended itinerary necessitated a Transit Visa, resulting in Kasim’s son being denied entry at Delhi Airport on the scheduled travel date of September 3, 2019.

Unsuccessful Attempts to Rectify the Situation

Despite Kasim’s endeavors to cancel the erroneous ticket and request a refund, Yatra Online purportedly reassured him that there would be no issue with the initial booking. Consequently, Kasim had to procure a new ticket costing Rs. 88,000 to facilitate his son’s travel to Toronto.

Legal Proceedings and Ruling

The legal proceedings witnessed arguments presented by both parties. Yatra Online argued that the tickets were booked offline via a call and claimed that the complainant was duly informed about the Transit Visa requirement. However, the Commission’s findings diverged significantly from Yatra Online’s claims.

Commission President Mr. Amrinder Singh Sidhu and B.M. Sharma, Members, in their verdict, remarked, “The complainant alleged booking an air-ticket for his son… However, the Opposite Party failed to provide the professional services & guidance expected from their hired services.”

Mr. Sidhu further emphasized, “It is evident that the OP neglected to offer a hassle-free and the most direct route… Clearly, they failed in properly guiding & delivering the expected services to the complainant, which were part of the service agreement.”

Ruling and Directives

Consequently, the Commission upheld that Yatra Online was culpable for a service deficiency and engaged in unfair trade practices. The ruling partially sided with the complainant, instructing Yatra Online to reimburse an amount of Rs. 56,504 to Kasim, along with an interest rate of 9% per annum from the payment date.

Yatra Online is required to comply with the ruling within ninety days of the reception of the certified copy of the order.

This significant legal judgment showcases the importance of service delivery and accurate guidance, highlighting the consequences of service providers failing to meet consumer expectations in the travel industry.

If you are looking for a solution to Yatra Complaints, File a Yatra Complaint Now!

Sambalpur Consumer Court Penalizes Toll Plaza Over Unauthorized Fastag Deduction

Consumer Court Penalizes Toll Plaza Over Unauthorized Fastag Deduction

A consumer court in Sambalpur district has taken strict action against a toll plaza situated on National Highway-53 at Barhagoda in Bargarh district. The court imposed a hefty fine on the plaza for alleged unauthorized deduction of fees from the Fastag accounts of two vehicles.

Unwarranted Fastag Deduction Leads to Legal Action

Upon hearing the grievances presented by the vehicle owners, the consumer court mandated the toll plaza to pay a substantial fine of Rs 25,000 to each of the affected parties. Additionally, an amount of Rs 5,000 for legal expenses was directed to be compensated to both vehicle owners.

Furthermore, the court ruled in favor of reimbursing the amount that had been wrongfully deducted from the Fastag accounts, adding a 12 percent interest to the reimbursement sum.

Discrepancies in Toll Collection Process

Reports indicated that the two vehicles in question did not traverse the toll plaza at Barhagoda. Instead, they veered off the National Highway before reaching the plaza, taking a left turn 200 meters earlier to connect with the State Highway leading to Tora.

Despite bypassing the toll plaza, charges were inexplicably deducted from their Fastag wallets, causing surprise and frustration to the vehicle owners. Prompted by this unwarranted deduction, both individuals approached the consumer court in Sambalpur and lodged separate complaints against the toll plaza.

Consistent Challenges Faced by Commuters

This incident is not an isolated one, as the improper deduction of funds from Fastag accounts along the State Highway, running parallel to the NH, has been an ongoing issue. Commuters have long voiced their dissatisfaction with this irregularity.

The recent verdict by the consumer court, penalizing the toll plaza for such actions, is anticipated to serve as a deterrent against such practices and safeguard the interests of commuters in the region.

If you are also looking for a solution to the consumer complaint, File a Complaint Now!

Solving Automobile Complaints: A Guide to Resolving Consumer Issues

Are you grappling with unresolved issues regarding your automobile purchase or service? Discover effective ways to address and resolve automobile complaints, and learn how Voxya, a consumer complaint platform, assists consumers in obtaining solutions for their grievances with automobile companies.

Addressing Automobile Complaints Effectively

When faced with automobile-related issues, consumers often feel frustrated and helpless. From faulty parts to poor service, unresolved complaints can significantly impact one’s experience with a vehicle. However, there are steps you can take to resolve these complaints efficiently:

1. Document the Complaint
   The first step in addressing an automobile complaint is to document every detail. Note down the problem, including dates, times, and specific issues encountered. This documentation will serve as crucial evidence when addressing the matter with the automobile company.
   
2. Communicate Directly
   Reach out directly to the automobile company’s customer service department. Clearly articulate the problem, providing all documented evidence. Effective communication is key to ensuring your complaint is understood and addressed promptly.
   
3. Explore Legal Options
   If direct communication fails to yield results, familiarize yourself with your legal rights. Understanding consumer protection laws and policies can empower you when dealing with unresolved automobile complaints. Consider seeking legal counsel or advice from consumer protection agencies.

Voxya: Empowering Consumers in Resolving Complaints

Voxya stands as a beacon of hope for consumers facing challenges in resolving complaints against automobile companies. This innovative platform offers a streamlined approach to addressing consumer grievances:

1. File Complaints Hassle-Free
   Voxya provides a user-friendly platform for consumers to file complaints against automobile companies effortlessly. With a simple and intuitive interface, consumers can detail their grievances, ensuring a comprehensive overview of the issue.
   
2. Escalate Complaints Effectively
   In cases where direct communication fails, Voxya aids consumers in escalating complaints effectively. The platform assists in drafting effective escalation emails or letters, ensuring that complaints reach the right authorities within the automobile company.
   
3. Seek Resolution
   Voxya assists consumers in seeking a resolution by guiding them through the entire complaint resolution process. The platform ensures consumers stay informed about the progress of their complaints, working towards a satisfactory resolution.

Conclusion
Resolving automobile complaints can be challenging, but with the right approach and support, consumers can find solutions. Effective documentation, communication, and utilizing platforms like Voxya can significantly improve the chances of obtaining a resolution for consumer complaints against automobile companies. Don’t let unresolved issues dampen your automobile experience—take action and seek solutions today!

Gurugram District Consumer Commission Rules in Favor of Parminder Oberoi Against Yatra Online Pvt. Ltd. and British Airways

Parminder Oberoi, a Gurugram resident, filed a complaint against Yatra Online Pvt. Ltd. and British Airways under Section 35 of the Consumer Protection Act. Her ordeal revolved around disrupted travel plans that prompted her pursuit for a refund on booked tickets.

After thorough review and consideration of evidence and arguments presented by both parties, the District Consumer Disputes Redressal Commission, led by President Shri Sanjeev Jindal, along with members Ms. Jyoti Siwach and Ms. Khushwinder Kaur, issued a detailed order on November 17, 2023.

Expressing dismay, President Sanjeev Jindal remarked, “It is astonishing that both Yatra.Com and British Airways collaborated to deny the complainant her rightful claim.” The Commission heavily criticized the companies for their “unethical conduct,” compelling Ms. Oberoi, a 71-year-old senior citizen, to undergo considerable distress in pursuit of a fair resolution.

The Commission identified service deficiencies on the part of both Yatra Online Pvt. Ltd. and British Airways for failing to refund the entire ticket amount.

In compliance with the order, both companies must jointly and severally compensate Ms. Oberoi with Rs. 59,147/- plus 9% annual interest from the booking date until payment realization.

Additional compensation includes Rs. 50,000/- for mental and physical distress, along with a deterrent compensation of Rs. 50,000/- and litigation expenses of Rs. 33,000/-.

The Commission cautioned the companies, mandating additional penal interest at 12% per annum if the order remains unfulfilled within 45 days. This serves as a stern notice to ensure timely compliance with the directive.

If you are also looking for a solution to the consumer complaint, File a Complaint Now!

How to Resolve Defective TV, Fridge, AC, and Washing Machine Complaint at Voxya

Have you received a defective or malfunctioning TV, AC, or washing machine from the company and did not receive any repair service during the warranty period or a replacement after multiple follow-ups? Are you receiving support from customer care in the process of resolution or not getting any response from the customer care team?

What actions can you take against home appliance complaints?

Firstly, you can lodge a complaint with the company’s customer care team. If you are not receiving any support or solutions, you can send an email to the company, including a bill, support ticket number, communication proofs, service list, etc. You can also send a written complaint.

If the company is not providing a solution to your complaint, you can send a legal notice to the company through a lawyer to demand a resolution of the consumer complaint.

If your consumer complaint is not resolved after sending a legal notice, you can file a case in the consumer court to seek redressal, a refund with compensation, interest, and legal expenses.

You can also file a complaint with Voxya, India’s trusted platform for resolving consumer complaints. It helps consumers obtain replacements, refunds, and compensation quickly, trusted by over 2 Lac consumers.

If you are looking for a solution to the consumer complaint, File A Complaint Now!

How does Voxya resolve home appliance complaints?

Voxya resolves home appliance complaints using the following easy steps:

1. Social Media Campaign: It initiates a social media campaign for maximum impact on consumer complaints.
2. Send Email: Voxya sends an email to the company and attempts to resolve consumer complaints amicably.
3. Legal Notice: Voxya drafts and sends a legal notice to the company via registered post, also sending a copy to the consumer’s address.
4. Consumer Court: Voxya prepares consumer case documents which consumers can submit to file a case in the consumer court.

If you are seeking a solution to your consumer complaint, file a complaint with Voxya now!

Consumer Court Ordered BSES to Restore Electricity and Provide Compensation for Disconnecting Connection Without Notice

The recent ruling by the District Consumer Disputes Redressal Commission (East) has brought clarity on the legal landscape surrounding electricity services. This case, triggered by Mr. Sandeep Sharma’s complaint against BSES Yamuna Power Limited (OP), highlights crucial aspects of rights and obligations in the realm of electricity provision.

Unraveling the Consumer Case

Mr. Sandeep Sharma, a co-owner in Vishwas Nagar, Delhi, voiced grievances over the abrupt disconnection of electricity supply from two meters on his property. His complaint underscored discrepancies in billing and an alleged lack of prior notice before the disconnection.

Key Highlights of the Judgment

Consumer Classification: The Commission upheld Mr. Sharma’s status as a consumer concerning the domestic electricity meter. However, they negated his consumer claim for the non-domestic meter, which was utilized for commercial purposes.

Disconnection Protocol and Arrears: While acknowledging outstanding dues, the Commission stressed the imperative nature of serving formal notice prior to electricity disconnection. They firmly asserted that disconnection should not occur without substantiating the existence of pending dues, aligning with the stance articulated by Shri S.S. Malhotra, President, and the Commission Members, Ravi Kumar and Rashmi Bansal.

Relief Granted: Recognizing the complainant’s consumer rights, the Commission directed the OP to reinstate electricity for the domestic meter. Furthermore, they ordered a compensation of Rs.5000 to Mr. Sharma for the service deficiency related to the domestic meter.

Shri S.S. Malhotra, President of the Commission, accentuated, “The complainant retains consumer status pertaining to the domestic electricity meter.”

Regarding the commercial meter, the Commission clarified, “The complainant is not recognized as a consumer for the non-domestic meter.”

The order explicitly mandates the OP’s compliance with restoring electricity and undertaking compensatory actions. Simultaneously, it illuminates the legal differentiations between domestic and non-domestic electricity services.

Significance of the Ruling

This ruling underscores the significance of adhering to due process in electricity service disconnections. It elucidates the pivotal role of proper notice and the validation of outstanding dues before discontinuation. Moreover, it reaffirms the distinction between consumer classifications for domestic and non-domestic electricity services, offering crucial insights into consumer rights within this domain.

Conclusion

The judgment serves as a beacon illuminating the rights and obligations in the realm of electricity services. It underscores the need for transparency, adherence to due process, and respect for consumer rights, setting a precedent for future cases involving similar disputes in the electricity service domain.

If you are also looking for a solution to the consumer complaint, File a Complaint Now!

Srivilliputtur Bus Stand Toilet Incident: Compensation Awarded by Virudhunagar Consumer Forum for Excess Fee Collection

The Virudhunagar District Consumer Dispute Redressal Forum recently issued a directive to the Srivilliputtur Municipal Commissioner and a contracted party overseeing a public toilet at the Srivilliputtur bus stand. This directive involves the payment of a compensation sum totaling ₹20,000, stemming from an incident in 2018, where a Watrap resident was charged an extra ₹4 for utilizing the urinal.

Srivilliputtur Municipal Commissioner and Contractor Directed to Pay Compensation

The order, dated November 18, was decreed by the presiding officer, S.J. Chakravarthi, and member M. Muthulakshmi. The directive mandates the reimbursement of the excess ₹4 to the complainant, V.V.S. Sundaram, by the contractor, Sadaiappan.

However, beyond the refund, a compensation of ₹20,000 for inflicting mental distress on the complainant and ₹10,000 to cover legal expenses must be disbursed jointly or separately by both the Commissioner and the contractor within a six-week timeframe.

Non-compliance with the directive could result in an additional 9% interest on the compensation amount, as stated by the forum.

Complaint Details and Allegations

Sundaram’s complaint outlines the ordeal of being charged ₹5 for urinal use, despite the standard rate being ₹1 for urinals and ₹2 for using the toilet facility. Moreover, he highlighted that he was ridiculed when he insisted on paying only ₹1 for using the urinal. Additionally, there was no public notice board displaying the actual charges outside the facility.

Moreover, the collector of the fee did not issue a receipt for the amount collected, further complicating the situation.

While the Commissioner defended the contractor’s adherence to regulations, asserting no prior grievances against the contractor, Sundaram maintained that the consumer complaint was legitimate and not rooted in personal animosity.

The contractor, on the other hand, claimed that Sundaram’s complaint was falsified due to a pre-existing dispute.

This incident underscores the importance of transparent fee structures and adherence to regulations in public facilities, safeguarding against such disputes and ensuring fair practices for all users.

If you are also looking for a solution to the consumer complaint, File a Complaint at Voxya, India’s Trusted platform for resolving consumer complaints. Trusted by 2 Lac+ consumers.

Consumer Forum in Hyderabad Imposes ₹15,000 Fine on Railways Due to Inoperative Air Conditioners

The District Consumer Forum in Hyderabad has ruled in favor of consumer KVS Appa Rao, directing South Central Railway (SCR) to compensate him with ₹15,000 due to the non-functioning of ACs and fans in a 3 AC compartment during a train journey from Visakhapatnam to Secunderabad on April 5, 2023.

Rao stated that despite initially complaining to the travelling ticket examiner (TTE), the issue persisted due to an electrical failure in the train. The problem was anticipated to be resolved upon reaching Eluru station, but the train arrived an hour late, exacerbating the situation. Ventilation was also insufficient, leading to discomfort and suffocation for passengers.

If you want to resolve Indian Railway Complaints, File a Complaint Now!

The train remained stationary at Vijayawada station from 4:40 am until power was restored on April 6, further intensifying the distress faced by passengers. Despite Rao’s efforts, including a letter to the railways and an RTI filing, no response or compensation was received, compelling him to file a formal complaint seeking compensation.

During the trial, the District Consumer Disputes Redressal Commission – II, Hyderabad, attributed negligence and a deficiency in service to the railway authorities, emphasizing the failure of the AC system and the consequential delay in the journey.

For the resolution of similar consumer complaints, a recommended course of action would be to file a complaint via Voxya, a reputable platform in India dedicated to resolving consumer grievances.

8 Steps To Resolve Online Shopping Website Complaints in Bangalore Using Voxya

In today’s digital era, online shopping has become increasingly popular, providing convenience and accessibility to consumers. However, sometimes issues can arise when dealing with online shopping websites. Whether it’s a delay in delivery, a defective product, or poor customer service, these problems can be frustrating and leave consumers feeling dissatisfied. Fortunately, there are effective ways to resolve such complaints. In this article, we will guide you through the steps to resolve online shopping website complaints in Bangalore using Voxya, a consumer complaint resolution platform. By following these steps, you can seek a resolution to your complaint and ensure a satisfactory online shopping experience.

Step 1: Gather Information

Before proceeding with resolving your online shopping website complaint, it’s important to gather all relevant information. This includes order details, payment receipts, communication records with the website’s customer support, and any other relevant documents. Having this information readily available will help you present a comprehensive case when filing your complaint.

Step 2: Visit Voxya’s Website

Voxya is a trusted consumer complaint platform that helps individuals resolve their grievances with online shopping websites. Visit Voxya’s website (www.voxya.com) and navigate to the “File a Complaint” section.

Step 3: Provide Complaint Details

Fill in the required details in the complaint form on Voxya’s website. Include accurate information about the online shopping website, your order, and a clear description of the issue you are facing. It is crucial to provide a detailed account of the problem to ensure a better understanding by the concerned parties.

Step 4: Attach Supporting Documents

Attach the supporting documents you gathered in Step 1 to strengthen your case. This may include order invoices, product images showcasing defects, screenshots of communication, and any other relevant evidence that supports your complaint. These documents will serve as proof of your claim and enhance the credibility of your complaint.

Step 5: Submit the Complaint

Once you have filled in the complaint details and attached the necessary documents, submit your complaint through Voxya’s online platform. Ensure that all information provided is accurate and complete before finalizing the submission. Voxya will acknowledge the receipt of your complaint and initiate the process of resolving your issue.

Step 6: Follow-up and Resolution

Voxya acts as a mediator between you and the online shopping website, working towards a resolution to your complaint. During this process, it is essential to maintain regular communication with Voxya and provide any additional information or updates they may require. Voxya will work diligently to resolve the complaint by engaging with the concerned website and seeking a mutually beneficial solution.

Step 7: Stay Informed

While Voxya handles the resolution process, it is crucial to stay informed about the progress of your complaint. Voxya will keep you updated on any developments and communicate with you regarding the steps taken to resolve the issue. Regularly check your email and Voxya’s online platform for updates and respond promptly to any inquiries.

Step 8: Achieve Resolution

Through Voxya’s intervention and efforts, a resolution to your online shopping website complaint will be sought. This may include actions such as refund processing, product replacement, compensation, or any other suitable resolution as determined by the parties involved. Voxya aims to ensure that your complaint is resolved satisfactorily, providing you with a fair outcome.

Conclusion

Resolving online shopping website complaints in Bangalore can be achieved effectively by utilizing Voxya’s consumer complaint resolution platform. By following the steps outlined in this article, you can navigate the process of resolving your complaint with ease and increase the chances of obtaining a satisfactory resolution. Remember to provide accurate information, attach supporting documents, and maintain regular communication with Voxya throughout the process. With Voxya’s assistance, you can seek a fair resolution and restore your trust in online shopping experiences.

How to Complaint Against Matrimony Websites in India?

Are you facing issues with a matrimony website in India and wondering how to file a complaint? Well, you’ve come to the right place! In this article, we will guide you through the process of lodging a complaint against matrimony websites in India, ensuring that your concerns are heard and addressed.

Understanding the Need for Complaints

Matrimony websites play a crucial role in facilitating marriages and helping individuals find their life partners. However, sometimes users may encounter problems such as fake profiles, fraudulent activities, misleading information, or unsatisfactory services. To protect the interests of users and maintain the integrity of matrimony platforms, it is essential to address these issues by lodging complaints.

How to File a Complaint Against Matrimony Websites in India?

If you find yourself in a situation where you need to file a complaint against a matrimony website in India, here’s what you can do:

1. Gather Evidence:
   
   Before filing a complaint, it’s important to gather evidence to support your claims. Take screenshots, save email conversations, note down relevant dates, and collect any other documentation that proves the issue you are facing. This evidence will strengthen your complaint and provide a clear picture of the problem.
   
2. Review the Website’s Policies:
   
   Every matrimony website has its own terms and conditions, privacy policy, and user guidelines. Familiarize yourself with these documents to understand your rights as a user and the website’s responsibilities. This knowledge will enable you to identify any violations and frame your complaint accordingly.
   
3. Contact Customer Support:
   
   The first step in addressing your concerns is to reach out to the matrimony website’s customer support. Most websites have dedicated support teams to assist users with their queries and complaints. Contact them via email or phone and explain the issue you are facing. Keep a record of your communication for future reference.
   
4. File a Formal Complaint:
   
   If customer support does not provide a satisfactory solution or fails to address your concerns, it’s time to escalate the matter. Look for a “Complaints” or “Contact Us” section on the website where you can submit a formal complaint. Provide all the necessary details, attach the evidence you have collected, and clearly explain the problem you are facing.
   
5. Approach Consumer Forums
   
   If the matrimony website does not respond to your complaint or fails to resolve the issue, you can approach consumer forums for further assistance. In India, consumer forums have been established to protect consumers’ rights and provide a platform for dispute resolution. These forums have the authority to take action against companies that engage in unfair practices.
   
6. Register a Complaint with the Government
   
   In certain cases, it may be necessary to register a complaint against a matrimony website with the relevant government authorities. The Ministry of Consumer Affairs in India oversees consumer protection and has provisions to address complaints related to online services. Visit their official website to find out the procedure for filing a complaint and the documents required.

In conclusion, if you encounter any issues with a matrimony website in India, it is important to take action and file a complaint. By following the steps outlined above, you can ensure that your concerns are addressed and the necessary actions are taken to rectify the situation. Remember to gather evidence, review the website’s policies, contact customer support, file a formal complaint, approach consumer forums if needed, and register a complaint with the government if necessary. Your feedback and complaints are valuable in maintaining the integrity and quality of matrimony websites in India.